Your well-being is our priority

Responsible Gaming - 6h999

Gaming should be a form of entertainment, not a source of problems. 6h999 supports responsible gaming and provides tools to help you stay in control.

What is responsible gaming and why does it matter

Responsible gaming means playing in control — managing your time, money, and emotions. 6h999 believes that online betting should be a form of entertainment and should never have a negative impact on your lifestyle, relationships, or finances. We are committed to creating a safe and healthy gaming environment.

Online gaming is an enjoyable activity for most people, but for some it can become a problem. Gaming addiction is a serious issue that can affect family life, work, and personal well-being. At 6h999, we take this seriously and do everything possible to protect our players.

Core Principles of Responsible Gaming

  • Entertainment first: Game for fun — not as a primary source of income
  • Set a Budget: Only play with money you can afford to lose — never with funds set aside for essential expenses
  • Time Limit: Set a fixed amount of time for playing and do not go beyond it
  • Maintain a Balance: Don't let gaming interfere with your family, work, or social life
  • Stay alert: Recognize the signs of addiction and seek help when needed

Signs of Problem Gaming

If you notice any of the following signs in yourself, you may need support:

  • Spending more time and money than you had planned
  • Betting more to try to recover losses
  • Lying to family and friends about your gaming
  • Failing to pay bills or meet responsibilities due to gaming
  • Feeling anxious or depressed due to gaming
  • Unable to stop gaming despite trying
  • Neglecting other activities and hobbies

Self-Assessment Test

Answer the questions below to understand your gaming habits

1. Do you spend more time on gaming than you intended?

2. Do you find it difficult to take a break from gaming?

3. Do you bet more to try to win back money you have lost?

If most of your answers are "Often" or "Always", consider seeking help

6h999 Responsible Gaming Tools

We provide a range of tools to help you manage your gaming. These tools are available under the Responsible Gaming section in your account settings.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made for that period.

Loss Limit

Decide the maximum amount in BDT you are willing to lose. Once you reach this limit, you will not be able to place further bets.

Session Time Limit

Set a time limit for each session. When the time is up, you will need to log out and take a break.

Bet Size Limit

Set a cap on the maximum amount you stake per bet. This helps protect you from significant losses.

Reality Check

At regular intervals, you will be reminded of how long you have been playing and how much you have spent.

Self-Exclusion

Block yourself for 1 week to 6 months, or permanently. You will not be able to log in during this period.

How to use these tools

Setting a Deposit Limit

  1. Log in to your account and click on the profile icon
  2. Go to Account Settings and open the Responsible Gaming section
  3. Select the Deposit Limit option
  4. Select a daily, weekly, or monthly limit and enter the amount
  5. Confirm and the limit will take effect immediately

Increasing your limit requires a 24-hour waiting period, but reducing it takes effect immediately.

Activating Self-Exclusion

Self-exclusion is a serious step that helps you take a complete break from gaming:

  1. Go to the Self-Exclusion option under the Responsible Gaming section
  2. Select an exclusion period: 1 week, 1 month, 3 months, 6 months, or permanent
  3. Please provide a reason so we can assist you better
  4. Confirm with your password

During the exclusion period, you will not be able to log in, deposit, or place any bets. The exclusion cannot be lifted before the period ends.

Taking a Time-Out

If you feel you need a short break but do not want full exclusion, you can take a time-out:

  • Select a 24-hour, 7-day, or 30-day time-out
  • You will not be able to log in during this period
  • The time-out will end automatically once the set period is over

Minor Protection

6h999 is strictly prohibited for anyone under 18. We are committed to protecting minors and take the following measures:

Age Verification Process

  • Age verification is mandatory at registration
  • National ID verification is required before the first withdrawal
  • Suspicious accounts are suspended immediately
  • Accounts belonging to minors are permanently closed

Parental Responsibility

If you are a parent, monitor your children's online activity:

  • Use parental control software on your device
  • Keep your payment card and mobile banking details secure
  • Talk to your children about online safety
  • Regularly check whether your children are accessing betting sites

Where to get help

If you or someone you know is struggling with gaming addiction, help is available. There is no shame in it — reaching out is a sign of strength.

6h999 Support Team

Our specially trained support team is always ready to help. They will guide you through setting limits and making the right decisions.

[email protected]
National Mental Health Helpline

Several mental health organizations in Bangladesh work with addiction issues and offer free counseling and treatment.

Contact Us for Help

Our Commitment

Safety First

6h999 places player protection at the highest priority. We actively identify and work to prevent problematic gaming behavior.

Easy-to-Use Tools

Our responsible gaming tools are easy to use and take effect instantly — no complicated process involved.

Confidential Support

If you need help, our team is ready to assist you with complete confidentiality.

No Judgment Policy

We understand that problems can arise. Our support team will help without any judgment.

Educational Content

6h999 regularly shares responsible gaming tips and information to keep you informed.

Return on your own terms

Once the self-exclusion period ends, you can decide for yourself when you are ready to return. There is no pressure.

Frequently Asked Questions

6h999 offers free spins and daily check-in bonuses for regular players, available at no cost. Free spins are typically awarded on specific slot games — to claim them, visit the Promotions page or check your email for special offers. When a free spins offer is active, a notification will appear on your account dashboard, and you can activate them by clicking the Claim Free Spins button. Free spins must be used within a set timeframe or they will expire. For the daily check-in bonus, log in each day and go to the Daily Check-In section on the Rewards or Promotions page and click to claim. You will receive a fixed bonus amount each day, and logging in for seven consecutive days unlocks a special weekly bonus that is significantly higher than the daily amount. Note that these bonuses carry a wagering requirement — typically 10x–15x — which must be met before winnings can be withdrawn. VIP players receive more free spins and higher check-in bonuses, so playing regularly and leveling up your VIP status will increase your rewards over time. Full terms and conditions for all offers are listed on the Promotions page, so make sure to read them carefully before claiming.

Updating your personal account information on 6h999 is straightforward, though certain changes require additional verification for security purposes. For general details such as your email address, residential address, or preferred language, simply log in, click the profile icon, and go to Account Settings or the Profile section. Click Edit Profile to see all editable fields, make your changes, and hit Save Changes. Updating your mobile number is a slightly different process since it is tied to your account security. To change your mobile number, you will need to contact customer support via live chat or email. The support team will ask a few verification questions — such as your previous mobile number, date of birth, and recent transaction details — to confirm your identity. Once verified, they will add your new number and send an OTP to it for you to confirm. The whole process typically takes up to 24 hours. Keep in mind that key details like your name and date of birth generally cannot be changed once verified, as they must match your ID documents for regulatory reasons. If you do need to update such information, you will need to provide appropriate evidence to the support team, such as a legal name change certificate. Always ensure that any information you submit is accurate and truthful, as incorrect details can lead to account suspension.

Play responsibly and enjoy the experience

Play at 6h999 in a safe and regulated environment. Your well-being is our priority.

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